Privacy Policy

Last Updated: May 6, 2026

Hill Country Cleaning Co LLC ("we," "us," or "our") operates the website hillcountrycleaning.co and related services. This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you use our website, contact us, or use our cleaning services.

Information We Collect

We collect the following personal information when you request a quote, book a cleaning service, contact us by phone or text message, or submit a form on our website:

• Name
• Phone number
• Email address
• Home address
• Service preferences and home details (bedrooms, bathrooms, service type)

How We Collect Your Information

We collect information through:

• Quote request forms on our website
• Phone calls and text messages
• Email correspondence
• Third-party lead platforms (Google Local Services, Thumbtack, Meta/Facebook)
• Booking and scheduling through our service platform (Jobber)

How We Use Your Information

We use the information we collect to:

• Provide and schedule our cleaning services
• Send you quotes and respond to your inquiries
• Send appointment confirmations, reminders, and scheduling updates via text message (SMS/MMS)
• Follow up on service requests and quote inquiries via text message
• Send service-related customer support communications
• Process payments for services rendered
• Improve our services and customer experience

Text Messaging (SMS/MMS) Privacy

When you provide your phone number and consent to receive text messages from Hill Country Cleaning Co LLC, we may send you text messages related to your cleaning service inquiries, appointments, quotes, scheduling updates, and customer support.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We do not sell, rent, or share your phone number or text messaging opt-in consent with any third parties for their marketing purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except as necessary for the delivery of text messages through our messaging service provider.

You may opt out of receiving text messages at any time by replying STOP to any text message from us. After opting out, you will receive a confirmation message and no further text messages will be sent. You may also opt out by contacting us at the email or phone number listed below.

Information Sharing and Disclosure

We do not sell, rent, or share your personal information with third parties for their marketing purposes. We may share your information only in the following circumstances:

• Service providers: We share necessary information with Jobber (our scheduling and payment processing platform) to manage your appointments and process payments. Your payment information is handled securely by our payment processor and is not stored on our servers.
• As required by law: We may disclose your information if required to do so by law or in response to a valid legal request.

Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, use, alteration, or disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to provide our services to you and fulfill the purposes described in this policy. If you request deletion of your information, we will remove it from our active systems within 30 days, except where retention is required by law or for legitimate business purposes (such as maintaining records of completed services).

Your Rights

You have the right to:

• Request access to the personal information we have about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of text messages by replying STOP to any message
• Opt out of marketing emails by using the unsubscribe link in any email

To exercise any of these rights, contact us using the information below.

Cookies and Tracking

Our website uses Google Analytics and Google Ads conversion tracking to understand how visitors use our site and to measure the effectiveness of our advertising. These services may use cookies and similar technologies to collect information about your browsing activity. You can manage cookie preferences through your browser settings.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be reflected by updating the "Last Updated" date at the top of this page. We encourage you to review this page periodically.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us:

Hill Country Cleaning Co LLC
Email: jordan@hillcountrycleaning.co
Phone: (512) 825-4772
Website: hillcountrycleaning.co